Geeks123

We often receive calls and emails with questions about our services and solutions. To help answer some of these questions, we’ve created a list of the most common ones and our responses to them. If we’ve missed one, please do not hesitate to contact us as we’re always ready to help!

• What Does Your GeekShield Total Care Solution Include?
  Consider our GeekShield Total Care Solution like an All-You-Can-Eat Buffet – it includes everything that you need. From continual proactive monitoring and management of all systems to unlimited telephone, remote and onsite support plus business continuity management, network monitoring and 3rd party vendor management. For a detailed list of everything that is covered by this solution, visit our GeekShield Total Care Solution page!
• Regardless Of What Happens, I’ll Never Pay More Than One Flat Fee Each Month?
  Our Total Care Solution includes almost all of the costs in one flat fee each month. However, there are some instances where you may incur expenses above and beyond that fee. Examples of items that are not covered under our flat fee service plans include the cost of replacement or new hardware, shipping costs, the cost of software licensing, renewal, or upgrade fees, and the cost of any third party vendor, manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our flat fee, you will always be notified in advance for approval.
• How Does My Business Benefit From Managed IT Services?
  Your business would benefit in numerous ways from utilizing a Managed IT Services Provider. Aside from improved network performance, increased employee productivity and the piece of mind knowing that your IT environment is being managed by professionals, the most noteworthy benefit seen by the majority of our clients is a reduction in employee costs. When you outsource your entire IT workforce, you save on the additional overhead associated with hiring, training and maintaining your own technical employees.
• What If My Business Is Not Located In The Northeast US?
  We currently service the IT needs of clients in numerous states. Using remote management tools and a fully staffed service desk team headquartered in Pittsburg, PA, we can manage IT environments anywhere in the country. When “on-site” support is needed, we provide local engineering resources through established partnerships to meet the agreed upon service levels for each one of our clients.
• How Long Are Your Contracts? Do I Have The Option To Cancel?
  All of our GeekShield Total Care contracts have a 12-month minimum commitment. For instances where a client may not be 100% satisfied with the service we’ve provided, we do offer a 90-day worry-free cancellation option. Since our success is measured by the overall uptime you and your business experience as well as the quality of support we provide, we ask that you provide us with 90-days written notice and the same amount of time to correct any issues. If, at the end of that time frame, you are still not happy, we will cancel your contract with us – no questions asked.
• How Can I Get More Information Or Get Started With Your Services?
  Just give us a call at 855-GEEKS123 and we’ll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Technology Assessment. We’ll examine the results and make recommendations to meet your current and future business needs.